Frequently Asked Questions

What is ZEVUNE?

ZEVUNE is an at-home relaxation brand focused on thoughtfully selected products that make it easier to unwind, recharge, and reset.

How long does shipping take?

Shipping times vary by product, destination, and fulfillment method. Once your order ships, you'll receive tracking information by email so you can follow its progress.

How can I track my order?

Once your order ships, you'll receive tracking information by email so you can follow its progress.

Can I return my order?

Yes. Eligible items may be returned according to our Return & Refund Policy.

How do I contact ZEVUNE?

You can reach us through our Contact page. We'll respond as quickly as possible during normal business days.

What is EyeReset™?

EyeReset™ is ZEVUNE's heated eye massager designed to create a relaxing reset at home or on the go. It combines powerful massage, soothing warmth, and optional built-in relaxation music.

Can I turn the music off?

Yes. Double-press the control button to turn the built-in music off.

How do I change the massage mode?

Single-press the control button to cycle through the available modes.

Does EyeReset™ provide heat?

Yes. EyeReset™ provides noticeable, soothing warmth as part of the relaxation experience.

How is EyeReset™ charged?

EyeReset™ is rechargeable and uses USB-C charging. A USB-C charging cable is included.

What comes with EyeReset™?

Your EyeReset™ includes the eye massager, USB-C charging cable, and product instructions.

How should I handle the folding mechanism?

Open and close EyeReset™ using the outer portions of the unit rather than placing your fingers near the folding joint. Keep fingers and skin clear of the hinge area while folding or unfolding the product.

Is EyeReset™ a medical device?

EyeReset™ is intended for general relaxation and personal comfort. It is not intended to diagnose, treat, cure, or prevent any medical condition.