Refund policy

Returns & Refunds

We want you to feel confident shopping with ZEVUNE.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and instructions. Certain items may be subject to hygiene-related return restrictions.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and help make it right.

All returns must be authorized by ZEVUNE before being sent back. Please do not return an item without contacting us first.

Once an approved return is received and inspected, eligible refunds will be issued to the original payment method. Original shipping charges may be non-refundable.

To request a return or report an issue with an order, contact us at support@shopzevune.com.

EyeReset™ and other ZEVUNE products are intended for personal wellness and relaxation use. For hygiene and safety reasons, products showing signs of use may not be eligible for return unless they are defective or were received damaged.