Returns & Refunds

Returns & Refunds

We want you to feel confident ordering from ZEVUNE. If something isn't right with your order, we're here to help.

Returns

Eligible unused items may be returned within 30 days of delivery. Items must be returned in their original condition, with original packaging and included accessories.

For hygiene and personal-care reasons, products that have been used or worn may not be eligible for return unless they arrive damaged, defective, or incorrect. Please contact us before returning any item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery. Please include your order number and photos or video showing the issue so we can review it and determine the appropriate resolution.

Return Authorization

Please contact ZEVUNE before sending a return. Returns sent without prior authorization may not be accepted. Return instructions and the appropriate return address will be provided after your request is approved.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges, if any, may be non-refundable unless the return results from an error with the order or a defective or damaged product.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the item arrived damaged, defective, or incorrect. If the return is due to an error with your order or a defective or damaged product, ZEVUNE will provide return instructions.

Questions

For return or refund assistance, please contact us through our Contact page and include your order number.